Terms of Use

These Terms govern access to Softpaw, a cat care organization and education app for household profiles, care logs, reminders, AI-supported planning, documents, and companion widgets on iPhone, plus related web surfaces (marketing site, Softpaw web onboarding / web→app funnel, and any web checkout we enable). These Terms are published in English only. The English text is the sole controlling version for interpretation and enforcement.

Language

These Terms and all related Softpaw legal documents on this site (Privacy Policy, Refund Policy, Support notices, EULA pointer, and Delete Account instructions) are provided in English only. We do not publish official translations. If any unofficial translation or machine translation appears, English controls.

Acceptance

By creating or linking a parent profile, using household sync, downloading or opening Softpaw, using the website or Softpaw web funnel, or continuing after this page is posted, you agree to these Terms, the Privacy Policy, and—where you buy on the web—the Refund Policy. If you do not agree, do not use the app or related web surfaces.

Care Guidance

Softpaw helps organize cat care information and educational guidance. It does not replace a veterinarian, emergency clinic, diagnosis, prescription, or professional treatment plan. For urgent or medical concerns, contact a qualified veterinary professional immediately.

Accounts And Household Content

You are responsible for information, photos, documents, household invite actions, and care records added through your account. Use Softpaw only for lawful pet care and household coordination. You may permanently delete a linked account from Profile → App & support → Delete Account. An owner deletion removes the shared household. A joined partner deletion preserves the owner’s account and shared household records while removing records Softpaw can attribute to that partner, such as their AI sessions and widget photos.

Paid Access

Softpaw may offer optional paid features via two distinct surfaces: 1) Mobile App Store purchases (StoreKit / Apple). These are billed by Apple. License for the iOS app is governed by Apple’s Standard EULA (Apple Standard EULA). Refunds for App Store purchases are handled by Apple, not by this website’s refund process. 2) Web checkout (when enabled), processed by our payment provider (Polar) as Merchant of Record. Web purchases are governed by the checkout terms shown at purchase and by our Refund Policy. A purchase on one surface does not automatically create a refund path on the other. Prices, trials, and availability may change as shown at purchase.

AI-Supported Features

Some Softpaw features may use AI to summarize context or suggest educational next steps. Outputs can be incomplete or incorrect. You remain responsible for decisions about your cat; AI replies are not veterinary advice.

Website And Softpaw Web→App Funnel

Our marketing site and Softpaw onboarding funnel (/onboarding/softpaw) may collect browser-side answers, analytics events (when enabled), and—after you sign in—account-linked funnel progress so we can continue care setup on iPhone. Softpaw is the product name for the cat web onboarding experience under Softpaw. Funnel UI that says “browser-only” or “not legal Terms” is product copy only; it does not replace these Terms, Privacy, or Refund pages. Softpaw funnel UI and these legal pages are English only.

Availability And Changes

We may update, suspend, or discontinue features, including free and paid surfaces, when needed for safety, operations, or product evolution. Material changes to these Terms will be reflected by updating the “Last updated” date on this page.

Contact

Questions about these Terms can be sent to long131005@gmail.com. Support: Support.

Questions? long131005@gmail.com