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Last updated August 22, 2026

Language: English only · English controls interpretation

Privacy Policy

This Privacy Policy explains how Softpaw handles account, household, cat profile, care, media, Softpaw web funnel, and app-use information when you use the iPhone app or related web surfaces (including marketing and Softpaw web→app onboarding). This policy is published in English only. English is the sole controlling language.

This Privacy Policy is provided in English only. We do not publish official translations. If any unofficial translation appears, English controls.

Softpaw may process parent account details (name, email, auth identifiers), household membership, cat profiles, care logs and alarms, health notes, documents, photos and widget images, typed AI care chat context you send, device/push tokens, purchase or entitlement status when you buy or restore, Softpaw funnel answers and progress you provide in the browser, and app or site diagnostics needed to run the service. Softpaw does not request device location, microphone, or speech recognition for the cat product. Softpaw does not use a pet-sound translator mic flow.

We use this information to sync household care data, show care tools, schedule care alarms, provide AI-supported educational responses you request in typing, deliver widget or notification updates, operate accounts and payments, measure product usage and funnel performance with first-party Softpaw analytics, collect optional in-app feedback you send, improve reliability, and respond to support requests.

Softpaw uses first-party product analytics on the website, web onboarding funnel, and iPhone app. Events record screens, tabs, funnel steps, paywall and purchase outcomes, and when you open or send the in-app feedback button. Those events are stored on your Softpaw account in Firebase (Google) with a session id and app version. We do not send care answers, pet names, or feedback text through the analytics event stream. Optional feedback notes you type are stored separately so we can improve Softpaw. This is App Functionality and product analytics, not advertising or cross-app tracking. No third-party analytics SDK is installed. Account deletion removes your events and feedback with the rest of your Softpaw account.

Softpaw may rely on cloud, authentication, storage, notification, analytics, app store, payment, and AI infrastructure providers. Those providers process data only as needed to operate the Softpaw surfaces you use. Typical processors include: Apple (Sign in, push, App Store billing), Google Firebase (auth, Firestore, Storage, App Check, Cloud Functions), AI model providers for typed care chat (configured with zero-data-retention or equivalent denylisted training where we set them), and—when web checkout is live—Polar as Merchant of Record for web payments, taxes, and refunds.

Active care content remains associated with the relevant account or household until you delete the account, remove the content, or the feature no longer needs it. Profile → App & support → Delete Account starts permanent deletion in the app; Profile → Erase Local Data clears device-only use. The requesting person’s account, private Firestore and Storage data, widgets, alarms, and attributable shared-household records are removed when deletion completes. Shared household and care data remain while another person remains, with ownership transferred to a surviving member; household data is deleted only when no people remain. Storage soft-delete or provider backup copies may remain inaccessible for up to 7 days. If Polar anonymization is temporarily unavailable, a server-only retry record containing the former account identifier is retained for up to 30 days. Unresolved provider cleanup is then escalated for manual review and its restricted record is retained until resolved, for no more than 365 days. One-way account-deletion and App Store billing tombstones are retained for up to 730 days to prevent old billing events from recreating deleted data; a cryptographically verified StoreKit restore can safely transfer an active Apple subscription to a new Softpaw account. De-identified purchase, fraud-prevention, tax, or reconciliation records may be retained for up to 7 years when required. Contact us for access or correction help.

Deleting the Softpaw account removes Softpaw cloud data only. It does not delete Woofly, and it does not by itself cancel an Apple App Store or Softpaw web subscription. The confirmation screen provides a separate Manage Subscription action, and deletion remains available without making cancellation a prerequisite. Softpaw requests Polar customer anonymization and Sign in with Apple token revocation when those services and credentials are available. Provider cleanup failure does not prevent deletion of Softpaw account data.

Softpaw is intended for adult caregivers who manage cat care. Parent or guardian accounts should control household access. Do not knowingly create accounts for children under the age required by local law without appropriate parental involvement.

Privacy requests can be sent to long131005@gmail.com.

Questions? long131005@gmail.com