Delete Your Softpaw Account

Softpaw has its own Firebase account, separate from Woofly. This page explains how to delete the Softpaw account and its Softpaw cloud data.

Option 1 — Delete In The App

1. Open Softpaw on your iPhone. 2. Go to Profile / Account settings. 3. Choose Delete Animals Apps Account. 4. Confirm the dialog. This path requires a signed-in Apple or Google account. If you never signed in and only used local data, deleting the app removes local data; there may be no cloud account on our servers.

Option 2 — Request By Email

Email long131005@gmail.com with subject “Delete my Animals Apps account”. Include the email tied to your Apple or Google sign-in. We verify ownership and process requests within 30 days, usually faster.

What Is Deleted

When your account is deleted, we remove from live systems within about 30 days (about 60 days including backup propagation), including where applicable: • Parent profile and auth-linked Softpaw account records. This does not delete Woofly. • Household memberships you own, pet profiles, care logs, alarms, notes, and documents • Photos and widget images stored for your household • Typed AI care chat history associated with your account • Push tokens for your devices • Server-side entitlement markers we control (web Polar entitlement docs when present) Independent copies held by another household member may remain on their account until they delete their own data.

What May Be Retained

Limited records may be kept where needed for fraud prevention, tax/accounting, chargeback defense, or law: • Minimal auth / billing audit tombstones (e.g. event ids, timestamps) • Aggregated analytics not reasonably re-identifiable • Apple or Polar records they retain as payment processors under their policies

Questions

Email long131005@gmail.com. Also Privacy Policy and Support.

Questions? long131005@gmail.com